Terms and Conditions

Terms and Conditions

Effective Date: January 1, 2026

Welcome to Poiema Publishing, LLC (“Company,” “we,” “our,” or “us”). By accessing or using our website, purchasing products, or interacting with our services, you agree to be bound by the following Terms and Conditions.

Please read these Terms carefully before using our website.


1. Use of Website

By using this website, you confirm that you are at least 18 years old or are using the site with permission from a parent or legal guardian.

You agree to use this website only for lawful purposes and in a manner that does not violate the rights of others or restrict their use of the site.


2. Products and Services

We offer greeting cards, gifts, and related products through our online store and may also offer products through retail partners in the future.

We strive to display product descriptions, colors, images, and pricing as accurately as possible. However, we cannot guarantee that all information is completely accurate, current, or error-free.

We reserve the right to:

  • Modify or discontinue products at any time
  • Limit quantities purchased
  • Refuse or cancel orders
  • Correct pricing or typographical errors


3. Orders and Payment

All orders are subject to acceptance and availability.

When placing an order, you agree that:

  • The information you provide is accurate and complete
  • You are authorized to use the payment method provided
  • Payment must be received before orders are processed and shipped

We reserve the right to cancel or refuse any order suspected of fraud, unauthorized activity, or policy violations.


4. Shipping and Delivery

Shipping timelines provided are estimates and are not guaranteed.

We are not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • Incorrect shipping addresses
  • Events outside our reasonable control

Customers are responsible for providing accurate shipping information at checkout.


5. Returns and Exchanges

Please review our Return & Refund Policy for detailed information regarding returns, exchanges, refunds, and damaged items.

We reserve the right to deny returns that do not comply with our policies.


6. Intellectual Property

All website content, including but not limited to:

  • Designs
  • Greeting card artwork
  • Product names
  • Logos
  • Graphics
  • Photography
  • Text
  • Branding

is the property of Poiema Publishing, LLC and is protected by copyright, trademark, and other applicable laws.

You may not copy, reproduce, distribute, modify, or use our content without prior written permission.


7. User Submissions

If you submit reviews, comments, testimonials, photos, or other content to us, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, and display such content for marketing and business purposes.

You agree not to submit content that is unlawful, offensive, defamatory, or infringes upon the rights of others.


8. Promotional Communications

By subscribing to our email list or providing your contact information, you may receive promotional emails, product updates, or marketing communications.

You may unsubscribe at any time using the unsubscribe link in our emails.


9. Disclaimer of Warranties

This website and all products and services are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee that:

  • The website will always be available or error-free
  • Products will meet every expectation
  • Website content will always be accurate or current

To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.


10. Limitation of Liability

To the fullest extent permitted by law, Poiema Publishing, LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of the website
  • Purchase or use of products
  • Delays or interruptions
  • Errors or omissions
  • Unauthorized access to information

Our total liability shall not exceed the amount paid for the applicable product or order.


11. Indemnification

You agree to indemnify and hold harmless Poiema Publishing, LLC, its owners, employees, affiliates, and representatives from any claims, damages, liabilities, or expenses arising from your use of the website or violation of these Terms.


12. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Texas, without regard to conflict of law principles.

Any disputes arising from these Terms shall be resolved in the appropriate courts located in Texas.


13. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time.

Changes will become effective immediately upon posting to the website. Continued use of the website constitutes acceptance of the updated Terms.


14. Contact Information

If you have questions regarding these Terms and Conditions, please contact us:

Poiema Publishing, LLC
[Business Email Address]
[Business Mailing Address]
[Phone Number]
Poiema.net

Thank you for supporting our family business and mission to create meaningful products that inspire encouragement, faith, and connection.