Return, Refund, and Retail Policy

Return, Refund, and Retail Policy

Effective Date: January 1st, 2026

At Poiema Publishing, LLC, we want every order to bring encouragement, joy, and meaningful connection. As a Christian women-owned family business, we value honesty, kindness, and excellent customer care.

Please review our policies below regarding returns, refunds, exchanges, and retail purchases.


1. Returns and Exchanges

We accept returns or exchanges on eligible items within 14 days of delivery or in-store purchase.

To qualify for a return or exchange, items must:

  • Be unused and in original condition
  • Include original packaging when applicable
  • Not be marked as final sale
  • Be accompanied by proof of purchase

To request a return or exchange, please contact us at:

info@poiemapublishing.net


2. Non-Returnable Items

The following items are non-returnable unless damaged or defective:

  • Personalized or custom products
  • Greeting Cards
  • Seasonal or limited-edition items
  • Digital products or downloadable content
  • Clearance or final sale items
  • Opened consumable gift items

We reserve the right to deny returns that do not meet our policy requirements.


3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Photos of the damaged item and packaging

We will work quickly to provide a replacement, exchange, store credit, or refund when appropriate.


4. Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method within approximately 5–10 business days, depending on your financial institution.

Original shipping charges are non-refundable unless the error was caused by us.


5. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item was damaged
  • The wrong item was sent
  • The item arrived defective

We recommend using a trackable shipping service for returns.


6. Retail and In-Store Purchases

As our products become available through retail stores, boutiques, pop-up events, markets, or other retail partners, the following policies may apply:

  • Purchases made through third-party retailers are subject to that retailer’s return policies
  • We are unable to process direct refunds for products purchased through another store
  • Exchanges or credits for retail purchases may require proof of purchase

Please contact the original retailer for assistance with store-purchased items whenever applicable.


7. Product Availability and Pricing

We reserve the right to:

  • Adjust pricing at any time
  • Limit quantities purchased
  • Discontinue products without notice
  • Correct pricing or listing errors

Due to the handcrafted or limited-edition nature of some products, availability may vary.


8. Gift Purchases

If you received one of our products as a gift and would like assistance with an exchange or store credit, please contact us and we will do our best to help.

Some gift items may require the original order information or receipt.

*Greeting cards are excluded.


9. Contact Us

If you have questions regarding returns, refunds, or retail purchases, please contact us:

Poiema Publishing, LLC
[Business Email Address]
[Business Mailing Address]
[Phone Number]
www.poiema.net

Thank you for supporting our family business and allowing us to be part of your meaningful moments.